The #1 way to systematically improve customer service is this: embed respect for the customer’s time into your processes and practices.
In the process of researching The Virtual Handshake back in 2004, I met scientist, researcher and disabilities activist Gregor Wolbring and discussed at length with him the benefits of virtual social interaction for the disabled.
I couldn’t get this song out of my head this morning. Bow wow wow, yippie yo, yippie yeah. Bow wow, yippie yo, yippie yeah.
As the saying goes, “An ounce of prevention is worth a pound of cure.” Cleaning up online reputation problems when they’re showing up in search engines can be slow and costly. The far more effective—and cost-effective—approach is to prevent those problems before they happen. You may not be able to eliminate the issue entirely, but every problem that’s dealt with before it shows up online is money in the bank.
Can you imagine a life without goals? It doesn’t mean becoming a wandering bohemian or a couch potato slacker. What matters is that you keep moving in the right direction, not when you get there. Find your own path to success, and enjoy the journey.
Motivation isn’t about just getting pumped up. It’s about the moment of truth when you turn intention into action. And there’s only one right way to do it: the way that works for you.
So, you’ve got hundreds of LinkedIn connections, Facebook friends, and Twitter followers. Now what? Are they really helping you grow your business? Depending on what you’re trying to accomplish, you may need to focus on stronger—and fewer—online relationships. Here’s how.
Direct sellers seem to keep getting in trouble with the FTC and other regulators. Is there really a fundamental flaw with the model, or are these companies simply pushing the envelope of innovative business models?
Working from home shouldn’t be just like working in the office, but from home. Relish it, and maybe even gloat a little.
The stock market is a panic this morning, but you don’t have to be. There are two simple truths you need to keep in mind.
For the past week, my house has been a construction zone — our A/C overflowed…
Do you ever feel like you just don’t blog often enough? And what’s your excuse? “I’m busy” is lame. You have thoughts in your head that need to be expressed and shared. You simply have to make the time, develop the habit.
Whether you’re Joe Blow, freelancer, or owner of The Joe Blow Company, or simply Joe Blow, CEO of Something Else, LLC, your ability to do business is inextricably bound to your personal name.
Cynicism is so 2000-late. Get over it. It’s not hip or cool or intellectual….
“Reputation is only a candle, of wavering and uncertain flame, and easily blown out, but…
Automated sentiment analysis is certainly an appealing concept, and could be a useful tool for online reputation management…if it were accurate.
I’ve been accused — more than once or twice — of being arrogant…or at least…
I curate and share a lot of content. I use some semi-automated social sharing tools,…
Since Google+ and now Facebook have added hashtags, there’s a whole new level of branding…
I kinda miss #FollowFriday…looking to make some new connections. Who are YOUR top people to…
This guest post from Muscle Motivation is the most inspiring thing I’ve ever read about body image. Whether you’re fit, fat or somewhere in between, this is a must-read.
The central organizing concept in my first book, The Virtual Handshake, is “The 7 Keys to a Powerful Network”, a strategic framework for all of your business relationships that will make you far more effective in how you use your time, and help you align your relationship-building activities with your business objectives. I gave an overview, along with some first steps to start applying the concepts, on The Dash Radio last week.
Shot into action by the slow dying of the advertising industry they so dearly loved, authors John Lambie and Josh Sklar spent 6 months interviewing over 100 of the top CEOs, executives, directors and journalists in the advertising and marketing industry, including people from Google, Ogilvy & Mathers, Nike, Dell, Y&R, and more.
Empire Avenue is a social stock market game that yields real business benefits. People (and businesses) buy and sell “stock” in other people and businesses, and those stocks pay dividends based on the social media activity of the person or business. I’m always looking for ways to optimize my Empire Avenue strategy, and this week I had a major breakthrough, based entirely on a shift in buying strategy.
Orrin Woodward is a leadership expert. He’s co-author, with Chris Brady, of Launching a Leadership Revolution, which was a bestseller on just about every list around. They’re successful entrepreneurs with two 8-figure businesses and Black Diamond distributors in Monavie. But some people don’t like them.
Bill Ackman represents the very worst of Wall Street. Not only is he attacking a legitimate company that employs thousands of people and generates part-time incomes for over 2 million independent distributors around the world, he has the unmitigated gall to style himself as a protector of the people in doing so.
What humans fear universally is the unknown. As entrepreneurs we embrace the unknown rather than spending our assets and resources trying to avoid it. The true entrepreneurial spirit sees the unknown as possibility and opportunity. “It’s the stuff that dreams are made of…”
That’s right. Your website has never generated one single lead, and it never will. It may capture leads, qualify leads and convert leads, but it will never, ever, generate leads.
HootSuite put together a nice, short video to explain this great new feature. So what does this mean for Buffer?